Privacy Policy

Last updated: March 9, 2026

GigScale ("we," "us," or "our") operates the gigscale.app website and the GigScale platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Personal Information You Provide

Account data: Name, email address, and profile picture when you create an account.
Authentication data: Passwords (hashed), OAuth tokens from third-party providers (e.g., Google), and one-time passcodes.
Payment data: Billing information processed through our payment provider, Polar.sh. We do not store full credit card numbers on our servers.
Profile data: Freelancer profile URLs and platform information you submit for analysis.

1.2 Information Collected Automatically

Usage data: Pages visited, features used, credit consumption, and interaction patterns.
Device data: IP address, browser type, operating system, and device identifiers.
Cookies: Session cookies for authentication and preferences. We use essential cookies only — no advertising or third-party tracking cookies.

2. How We Use Your Information

To provide, operate, and maintain the Service.
To analyze freelancer profiles and generate AI-powered suggestions, rewrites, and scores.
To process payments and manage credit balances.
To send transactional emails (verification codes, receipts).
To respond to support inquiries.
To detect, prevent, and address security issues or abuse.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

Service providers: Payment processors (Polar.sh), email delivery (Resend), cloud storage (Cloudflare R2), and database hosting — only as necessary to operate the Service.
Legal compliance: When required by law, regulation, legal process, or governmental request.
Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data Storage and Security

Your data is stored on secure servers with encryption in transit (TLS) and at rest. We implement industry-standard security measures including hashed passwords, secure session management, and access controls. However, no method of transmission or storage is 100% secure.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time through the Settings page. Upon deletion, we remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict processing of your data.
Data portability — receive your data in a structured format.
Withdraw consent at any time.

To exercise these rights, contact us at support@gigscale.app.

7. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

8. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at support@gigscale.app.